Look, we know there are many definitions of quality out there, ranging from meeting specifications to meeting customer expectations. But in reality, most people would define it like this:
quality noun
A subjective term that constantly struggles to win debates when compared to quantity. And, sometimes even speed seems to get the best of quality.
Now, we don't intend to teach quality management through this blog. Many books, research articles, communities, societies, regulations, and industry standards define it well. We will refer to them as appropriate in our posts.
Our goal is to share thoughts, ideas, and examples of quality management practices used by professionals and organizations across many industries. We are excited about the process of exploring all facets of quality and sharing those with you, the reader.
We hope this blog helps you stretch your thinking and gives you ideas you can apply to improve the quality of your work, business, and life.
Thanks for visiting!